Shipping policy

Order Processing
Orders are processed within [1–2 business days] (Monday–Friday, excluding holidays). You'll get an order confirmation right away, and a second email with tracking once it ships. Orders placed after [12pm ET] or on weekends/holidays begin processing the next business day.

Shipping Rates & Delivery — United States

  • Free standard shipping on all U.S. orders.
  • Standard delivery: [3–12 business days] after processing.

Delivery windows are estimates, not guarantees — carrier delays can happen, especially during holidays and promotions.

International Shipping

  • We currently ship to US,UK,Canada, Australia
  • International delivery typically takes [7–21 business days] after processing.
  • Import duties, taxes, and customs fees are not included in your order total and are the customer's responsibility, billed by your local customs office.

Tracking Your Order
Once your order ships, you'll receive a tracking number by email. Please allow [24–48 hours] for tracking to begin updating.

Address Accuracy
Please double-check your shipping address at checkout — we can't be responsible for orders sent to an incorrectly entered address. If you spot a mistake, email [support@ayleno.com] immediately; we'll try to update it before it ships, but can't guarantee changes once processing has started.

Lost, Stolen, or Delayed Packages
If tracking shows "delivered" but you can't find your package, please check with your household and neighbors and your local carrier first, then contact us within [7 days] and we'll help make it right. For packages genuinely lost in transit, we'll send a replacement or issue a refund.